Frequently Asked Questions
Orders and Shipping
Q: How long does delivery take?
A: We dispatch within 1-2 business days. Delivery takes 3-7 business days depending on your location in India.
Q: Do you offer free shipping?
A: Free shipping is available on eligible orders. Charges (if any) are shown at checkout.
Q: Can I track my order?
A: Yes! You will receive a tracking number via email or SMS once your order is shipped.
Q: Do you deliver across India?
A: Yes, we deliver to most pin codes across India.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags intact.
Q: How do I initiate a return?
A: Email us at [email protected] with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
Products and Sizing
Q: How do I find the right size?
A: Each product page includes a size guide. Measure yourself and compare with our size chart before ordering.
Q: Are your products genuine?
A: Yes, all products are 100% authentic and sourced from trusted suppliers.
Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), UPI, debit and credit cards, and net banking.
Q: Is it safe to use my card?
A: Absolutely. Our website uses SSL encryption. We never store your card details.
Q: Can I place a Cash on Delivery order?
A: Yes! COD is available for most pin codes in India. Availability is shown at checkout.
Account and Support
Q: Do I need an account to shop?
A: No, you can shop as a guest. However, creating an account helps you track orders faster.
Q: How can I contact support?
A: Email us at [email protected]. We respond within 24 business hours, Monday to Saturday.